Answers to common questions

On this page you’ll find answers to the most commonly asked questions about our products.

B2B

Can we receive a full Corefix product guide or price list?

Of course – we can provide an up-to-date Corefix fixings product guide, along with a Corefix retailer price list. Just send us a quick message and we’ll get that over to you. You can also find manufacturer recommended Corefix retailer prices here.

Can I access stock availability and lead times?

Product being in stock and available for immediate dispatch is very important to us. Feel free though to call us for up to the minute stock levels, bulk and pallet quantities and to check delivery lead times.

Do your products come with barcodes and retail-ready packaging?

Yes – all Corefix fixings come with EAN barcodes and are supplied in professional, eye catching, sustainable Corefix branded retail-ready packaging. The packs are as informative as possible and easy to stock & scan in-store.

Do you offer branded POS materials or product displays?

We can offer in-store merchandising support as well as point-of-sale materials, counter displays, and marketing & staff training materials to help support in-store visibility and drive customer interest. Please reach out to us to discuss your requirements. Find out more about what we offer retailers>

Do you support new product training or product demos?

Yes – we can offer face to face or virtual product training, demonstration videos, and helpful guides to support your sales team. Please call us for more details.

Do you offer drop shipping or direct-to-customer fulfilment?

Not generally, but we can discuss this for certain products for limited time periods where we can potentially offer a drop shipping option that works for both parties whilst we establish a strong partnership and grow sales.

Can you supply products under our own brand (white label)?

Not normally as we love our brand and want it to grow, however if the sales volumes are proven and the opporunity exists we can discuss this on a case by case basis.

How do I apply for a trade account?

We’d be happy to hear from you on email – if you’d like to start trading with us on a credit account basis, we’d ask you complete an account application form and we’d cover off the normal checks before we move forward.

Do you have a minimum order quantity for trade accounts?

Please get in touch and we’d be happy to provide you with our current retailer pricing and minimum order quantity value.

Product

Do your products come with a warranty?

Yes – all Corefix fixings come with a 12-month materials and workmanship warranty, limited to the cost of replacing the faulty items. Its rare, but if anything goes wrong due to a manufacturing fault, we’ll resolve the issue quickly.

Where can I find product instruction manuals or datasheets?

Most of our fixings are supplied with ‘how to’ instructions on the box, and digital versions are available at our downloads section as well as on each fixing’s product page. Need something specific? Just drop us an email, our team will be happy to help.

Are your fixings tested for trade use?

Yes – all Corefix fixings are designed with professional use in mind. We test our products in real site conditions and work closely with contractors to ensure they meet the demands of their day-to-day work.

Where are Corefix fixings made?

Many of our products are designed and manufactured in Britain, we also work with trusted overseas partners to source high-quality components where needed. Our focus is always on quality, reliability, and value.

Can I get technical advice on your fixings?

Absolutely – we’re here to help. Whether you’re unsure which fixing suits your job or need a spec sheet, just drop us a message or give us a call on 01248 422335 / 0800 130 3646 and we’ll guide you through.

Do you have any sustainability initiatives?

We’re committed to minimising waste and designing products that last. We also work with local suppliers where possible, and are constantly reviewing packaging to reduce environmental impact – our packaging is all manufactured using FSC certified cardboard.

Support

Where can I buy Corefix fixings?

We supply to a growing number of retailers across the UK – see our retailers here. You can also find our fixings on Amazon.

Are your prices the same as your retailers?

We provide our retailers with ‘recommended retail prices’ for each product, but pricing is ultimately their decision. Its always good to check pricing.

Do you sell directly?

Most of our products are available through our retail partners. However you can also find our fixings range on Amazon.

What if there’s a problem with my order?

Customer service is a top priority for us and you’ll always be able to reach us. If there’s ever an issue, we’ll put it right quickly and professionally. Just get in touch with our sales team – we’re always happy to help.

I have a problem with a Corefix product – can you help?

If you have an issue with a Corefix fixing you’ve bought from one of our retailers, we recommend reaching out to the retailer first as they’ll likely be able to sort it out quickly. If you bought it directly from us, please contact us and we’ll be happy to help.

Do you offer bulk quantity pricing?

Yes, we’re always open to dicussing ‘bulk quantity’ discounts. Please contact your preferred retailer, who’ll contact us with your enquiry.